Responding to COVID-19

Posted June 9, 2020

updates on the current public health environment

The health and safety of our Guests, Employees and the Communities we are a part of continues to be our highest priority.

 

With the opening of our patios, here is what we continue to do in our restaurants to provide a safe environment:

Our Team

⋅ Daily temperature checks and screening
⋅ All positions are to wear a mask on shift
⋅ Gloves are used while preparing food items
⋅ Hand sanitizer readily available for use

Our Four Walls

⋅ Social distance marking throughout kitchen and staff area
⋅ Seating done with social distancing in mind
⋅ Plexy glass installed at take-out and host areas (in progress)

Contact Less Pick-up and Delivery

⋅ Offering curbside pick-up
⋅ Contact Less pick-up for all third party delivery channels

Safety and Sanitation

⋅ Reinforcing our already rigorous standards and operating procedures for food safety and personal hygiene.
⋅ Working closely with our delivery partners to ensure frequent hand washing, using hand sanitizer for every delivery and sanitizing their vehicles and delivery bags.
⋅ Continual disinfecting of all high touch surfaces including payment terminals, tables, chairs, countertops etc.
⋅ Hand sanitizer readily available for our guests and staff to use

Service

⋅ Reservations recommended in order to avoid guest gatherings at front door
⋅ Removal of all table top contents
⋅ Maximum number of guests at one table: 6 persons
⋅ Condiment caddies no longer brought to table to limit high-touch points
⋅ Cutlery and menus brought to table as guest is being sat, no longer pre-set on tables

Menus

We will be offering 3 variations of menus:
⋅ Regular menu – disinfected between guests
⋅ Single-use paper copy of menu
⋅ QR codes to be put on tables so guests can “scan and view” our menu

 

We will continue to do everything we can, always with the goal of creating the best guest experience possible and to give you and our teams peace of mind.

 


Posted April 7, 2020.

an update for our valued guests

The health and safety of our Guests, Employees and the Communities we are a part of is our highest priority.

Through this time, we look forward to serving you and your family through our take-out and delivery channels.  In accordance to Government and Public Health Official guidelines, we have introduced further safety precautions to reduce Guest to Employee interactions during pick-up, including new pre-pay options and curbside pick-up services.

Ordering Channels

We are offering our services by phone, or through third-party delivery such as UberEats, DoorDash and Skip the Dishes.  Click here to see which Pickle Barrel locations are operating, and how you can order from each location.

NEW! Curbside Pick-Up 

⋅ Order by phone and have curbside pick-up! Pre-pay your order for contactless pick-up
⋅ When you arrive, look for our number posted on our door, call to announce your arrival and we’ll be right out.

NEW! Cashless Payment

At this time, we will not be accepting cash payment. We have pre-payment options available to reduce physical cash or payment terminals changing hands. Should a payment terminal be needed, we have increased the limit on our tap feature.

Payment Options include:
⋅ Visa
⋅ Mastercard
⋅ American Express (no tap available)
⋅ Debit/Interac®
⋅ Ultimate Dining or Pickle Barrel Gift Card  *Gift card payment can only be processed through phone orders

Packaging

We will continue to seal our take-out, pick-up, and delivery bags. Paper bags will be sealed with a sticker, and cutlery kits are prepackaged.

Safety and Sanitation

Our highest priority is the health and safety of our Guests, as well as our Teammates and those in our network including our suppliers and delivery partners. We have been in regular communication with all of our teams across our network around the following protocols that support everyone’s health and well being:

⋅ Reinforcing our already rigorous standards and operating procedures for food safety and personal hygiene.
⋅ Working closely with our delivery partners to ensure frequent hand washing, using hand sanitizer for every delivery and sanitizing their vehicles and delivery bags.
⋅ Continual sanitation of all high touch surfaces including payment terminals

 

We will continue to do everything we can, always with the goal of creating the best guest experience possible and to give you and our teams peace of mind, regardless of how you choose to dine with us.

 


 

Posted Tuesday March 17, 2020.

temporary dining room closure.

 

As we have seen in recent weeks, the global spread of COVID-19 is impacting us all. We have been carefully monitoring the actions and advice of government and health leaders.  

 

The health and safety of our guests, employees and the communities we are a part of is our highest priority.

 

As the COVID-19 virus continues to spread in communities across Canada, we have made the difficult but important decision to temporarily close all of our restaurants, including our takeout and delivery effective Tuesday March 17th. Our Catering centre however, will remain open.

Although this is a difficult decision, it is one that we feel is best for our guests, our employees, our partners, and the communities we are a part of. We will continue to keep you updated with our plans to re-open as the COVID-19 situation evolves.

We are also committed to the well-being of our passionate store employees, including those who will be temporarily out of work during the closure. Our team strength and compassion have always been core to Pickle Barrel and we are sensitive to the implications this decision has on our staff and will continue to support them through this process. We will be in close contact with each of them and look forward to having them back to provide memorable experiences for our guests and communities when we reopen. 

We look forward to reopening our doors to you soon. In the meantime, stay safe and take care of one another.


Frank Hennessey
CEO, Recipe Unlimited Corporation